Refund policy
Return & Refund Policy (Malrich)
1. 7-Day Exchange & Return Policy
We offer a 7-day return and exchange policy. If 7 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.
We offer a 7-day return and exchange policy. If 7 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.
2. Eligibility for Returns
To be eligible for a return, the Malrich supplement seal must be unbroken, unopened, and in its original packaging. Since this is a nutritional dietary product, we cannot accept returns for opened, unsealed, or partially used tins/packs due to health, safety, and hygiene reasons.
To be eligible for a return, the Malrich supplement seal must be unbroken, unopened, and in its original packaging. Since this is a nutritional dietary product, we cannot accept returns for opened, unsealed, or partially used tins/packs due to health, safety, and hygiene reasons.
3. Return Shipping (Customer Responsibility)
To return your unopened product, you must ship the item back to our warehouse address using any local courier service (such as TCS, Leopards, or Pakistan Post). You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
To return your unopened product, you must ship the item back to our warehouse address using any local courier service (such as TCS, Leopards, or Pakistan Post). You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
4. How to Initiate a Return
Please contact our support team at [Insert Your Email Address] or WhatsApp us at [Insert Your WhatsApp Number] to get our official warehouse/return address before sending the package back.
Please contact our support team at [Insert Your Email Address] or WhatsApp us at [Insert Your WhatsApp Number] to get our official warehouse/return address before sending the package back.
5. Damaged or Wrong Items
If you received a damaged tin, a leaking package, or the wrong item entirely, please take a photo or video immediately and contact us via WhatsApp or Email within 24 hours of delivery. We will ship a replacement to you free of cost without requiring you to return the damaged item.
If you received a damaged tin, a leaking package, or the wrong item entirely, please take a photo or video immediately and contact us via WhatsApp or Email within 24 hours of delivery. We will ship a replacement to you free of cost without requiring you to return the damaged item.
6. Refunds
Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via Bank Transfer, JazzCash, or EasyPaisa within 3-5 working days (excluding original delivery
Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via Bank Transfer, JazzCash, or EasyPaisa within 3-5 working days (excluding original delivery